Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Manufacturing
Course Objective: On completion of this module, learners will be able to resolve issues and customer complaints using the systematic 8 Disciplines problem solving approach and using the 8 Disciplines format in the reporting of the issue with appropriate short term and long term solutions to rectify the issue.
Provider: Electronics Industries Training Centre
Course Objective: On completion of this module, learners will be able to adopt systematic approaches in managing problems and making decisions in a technical environment.
Course Objective: On completion of this module, learners will be able to perform systematic process approaches in making decisions through statistical analysis and so promote effectiveness in solving and selecting the best solution towards operation-related issues.
Course Objective: On completion of this module, learners will be able to apply innovation in the workplace.
Course Objective: On completion of this module, learners will be able to work with a team of people to systematically using the DMAIC problem solving technique to make a decision.
Course Objective: On completion of this module, learners will be able to perform basic productivity practices at the workplace.